Shipping policy

Shipping policy

1. Introduction

At Rustic Wave Apparel, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website.

2. Order Processing

2.1 Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2.2 Order Confirmation

  • Upon successful placement of an order, you will receive an order confirmation email.
  • If you do not receive an email confirmation, please contact our customer service.

3. Shipping Rates and Delivery Estimates

3.1 Shipping Rates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer various shipping options, including standard and expedited shipping.

3.2 Delivery Estimates

  • Delivery times vary depending on your location and the shipping method selected.
  • Estimated delivery time for standard shipping: 5-7 business days.
  • Estimated delivery time for expedited shipping: 2-4 business days.
  • Delivery delays can occasionally occur.

4. Shipping Destinations

4.1 Domestic Shipping

  • We ship to addresses within Australia & overseas

4.2 International Shipping

  • If you have specific requests regarding international shipping, please contact our customer service for assistance.

5. Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email once your order has shipped.
  • This email will contain your tracking number(s).
  • The tracking number will be active within 24 hours.

6. Customs, Duties, and Taxes

  • Rustic Wave Apparel is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages and Issues

7.1 Damaged Items

  • Rustic Wave Apparel is not liable for any products damaged or lost during shipping.
  • If you received your order damaged, please contact the shipment carrier to file a claim.

7.2 Reporting Issues

  • Please save all packaging materials and damaged goods before filing a claim.
  • For further assistance, contact our customer service with your order number and details of the product.

8. Returns and Refunds

8.1 Return Policy

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

9. Contact Us

If you have any questions or concerns regarding your shipment, please contact us at:

  • rusticwaveapparel@gmail.com
  • Message on social media platforms or on website Live Chat

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Thank you for shopping with Rustic Wave Apparel!